Frequently Asked Questions

How do I order?

To order simply browse our medal hanger web store to find the perfect way to show off your’s or your loved one’s achievements.

Once you’ve found the perfect medal hanger to present your medals in all their glory simply choose your colour and personalise (for certain products) before adding to cart and checking out.

If you can’t find what you want or you’d like a custom design of one of our medal hangers to make it even more unique then simply get in touch with us via email or Facebook messenger.

What colours are available?

We have eight fantastic colours to choose from.

As standard, we use black for all our medal hangers as this will easily suit any room.

But if you’d like your medal hanger to bring a splash of colour then we offer eight fantastic colours to choose from:

Black, Red, Blue, White, Orange, Pale Pink, Green and Purple

Can my single tier medal hanger with extra rails come with more tiers?

Yes, we can make your medal hanger into a three tier hanger which will come with extra rails simply drop us an email or message on Facebook to discuss your exact requirements.

What return/refund policy do you have?

All returns or breakages must be notified within 14 days of the despatch date. 

You can read our full return and refund policy here.

How do I pay?

You can pay via PayPal Express – And what’s great is that with PayPal Express you don’t have to have a PayPal Account as you can check out as a guest, but you’ll get all of the security that PayPal offers.


You can also pay via bank transfer, simply get in touch with us via email or Facebook messenger if this is how you wish to pay.

When will I get my medal hanger?

All our medal hangers are made and posted within two days of payment clearing, and are all sent 1st Class via Royal Mail.

Can I change the gender on my medal hanger?

Yes, all of our medal hangers can be made in male or female versions to suit you or your loved one, simply leave us a note when you checkout or drop us a message on Facebook.

What shipping options do you offer?

We provide free shipping to all UK mainland addresses. We also offer international shipping, if this is something you require please get in touch via our live chat function or drop us an email at  

Send us your medal pics!