Return / refund policy

All returns or breakages must be notified within 14 days of the despatch date, so please check the contents on arrival as this will not be rectified after 14 days.

Items must be returned in the same condition in which they were received. Buyers may be liable for loss in value of the item if it’s returned in a different condition, or if the item is not packaged securely to prevent damage in shipment. In the event that an item is not returned to us in the same condition, we may deduct the amount of loss and give the buyer a partial refund.


Returned items that do not meet the below criteria may be subject to less than a full refund of the item’s value. To be eligible for a return the exact item you purchased must be returned.

General return requirements

Item(s) must be in the exact condition they were received:

  • Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received
  • All parts must be intact
  • Should be returned with original product packaging used to wrap and protect the item
  • Must include all items that were included in the original package, such as spacers/standoffs screws and plugs

The distance selling regulations do not apply to personalised goods AS THEY ARE MADE TO ORDER AND CANNOT BE RESOLD, therefore returns and refunds are not accepted unless a mistake is made on our part. In this case we will replace your item if you return it within 14 days.


Got a question about JH Medal Hangers then why not check out our most commonly asked questions, and if you can’t find the answer then simply get in touch and we’ll be happy to help!

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